The Industrial U.I. Staff is friendly, personable and knowledgeable. Each staff member treats you with undivided attention, like you are their top client. The Industrial U.I. Service is superior in their expertise of unemployment claims, hearings and the appeal process. They fight energetically for our company and have provided a high percentage of wins. I would certainly recommend Industrial U.I. Services, they have exceeded my expectations and go the extra mile in educating our staff in the unemployment process.
I have been working with the staff at Industrial U.I. Services since 1985, while employed in Human Resources at several health care organizations. Although the staff members handling unemployment claims have changed over all these years, Industrial U.I. has consistently provided competent and professional services. Everyone at Industrial U.I. is well versed in the details of unemployment law, extremely prompt in answering questions, and a pleasure to deal with. They also produce positive results; Industrial U.I. has clearly saved the organizations I have worked for a great deal of money due to their successes in winning unemployment hearings.
We are very happy with Industrial U.I.’s services. As a not-for-profit and reimbursable employer we are very focused on challenging and beating claims as often as possible. Since retaining Industrial U.I. as our vendor, the win rate for challenged claims has increased significantly, which in turn has decreased our unemployment claim expenses.
We couldn’t be happier with the support and professionalism of the staff at Industrial UI. They’ve worked closely with us to provide training for our staff and to produce effective monthly cost reports for reporting to management. The representatives clearly know their stuff and are pretty successful in winning our cases before the Administrative Law Judges.
The County Government has had an ongoing business relationship with Industrial U.I. Services for over 25 years. I can’t say enough about the professionalism, competency and diligence demonstrated by the entire staff, led by president, Mark Swartz. It is a pleasure to work with them as they possess excellent communication skills, conduct thorough investigations and vigorously pursue all our unemployment cases. We are confident that our unemployment cases are being handled in the most efficient manner possible, saving the county a substantial amount of money, which is vital especially in these difficult economic times. I would highly recommend their services to anyone.